Frequently Asked Questions

Our products are handmade and shipped from the USA.

We accept Visa, MasterCard, and PayPal.

We follow the highest industry standards. Your credit card information is encrypted with SSL technology and is not stored after the transaction.

Please contact us as soon as possible with your order number. Orders that have already been fulfilled cannot be modified or canceled.

As our products are made-to-order and personalized, we do not accept returns. However, if you experience any issues, please contact us, and we will make it right.

Yes, we ship worldwide. Shipping costs vary based on location, product size, and weight, and will be calculated at checkout.

Production takes 2-3 business days. Shipping takes 5-7 business days for the US and 7-30 business days for international orders.

Depending on size, production time, and location of our factories, items may be shipped separately to ensure faster delivery and product safety.

When your order ships, we will send you a confirmation email with a tracking link. You can track your order through the provided link.

It may take 1-3 days for the carrier to update tracking details. If the issue persists, please contact us or the shipping carrier.

Check all possible delivery locations (mailbox, front door, garage, etc.), ask neighbors, and wait 24 hours. If the package is still missing, contact the carrier or us for support.

If a delivery attempt was unsuccessful, your package might be held at a carrier facility. Contact the carrier or visit the pickup location before the deadline to avoid return or disposal.